We want you to feel confident shopping with us. If your purchase does not meet your expectations, our return and refund process ensures a fair and smooth resolution.

1. Eligibility for Returns

• Items may be returned within 3 days of delivery.

• Products must be unused, undamaged, and in their original packaging with tags and manuals intact.

• Non-returnable items include:

  • Customized or personalized products.

  • Final sale or clearance items.

  • Digital or electronic downloads (if applicable).

2. Return Process

• Contact our support team with your order number and reason for return.

• Our team will confirm eligibility and provide a Return Merchandise Authorization (RMA) and instructions.

• Items sent without an RMA may experience processing delays.

3. Return Shipping Costs

• Customers are responsible for return shipping unless the return is due to defective, damaged, or incorrect items.

• We recommend using a trackable shipping method to ensure safe return.

4. Inspection & Approval

• Returned items are inspected within 5 business days of arrival.

• If approved, refunds or replacements are processed promptly.

5. Refund Method & Timeline

• Refunds are issued to the original payment method within 7–10 business days.

• Shipping charges are non-refundable unless the return is due to our error.

6. Damaged, Defective, or Wrong Items

• Issues must be reported within 48 hours of delivery with photos for verification.

• Customers will receive a free replacement or full refund in such cases.

7. Exchanges

• We do not offer direct exchanges. Customers should request a return and place a new order.